Refund policy

Thank you for shopping with A.I.M. Nutrition. We are committed to providing you with premium nutritional supplements and want you to be completely satisfied with your experience.

Please review our policy regarding returns and refunds for our oral dissolving strips.

Return Policy

Due to the consumable nature of our nutritional supplements and strict health and safety guidelines, we do not accept physical returns of any products once they have been dispatched and delivered.

Refund Policy

While we cannot accept returns, your satisfaction is our priority. We offer a "no questions asked" refund on the product's purchase price under the following conditions:

  • 7-Day Window: You must submit your refund request within 7 days of receiving your order. Requests made after this 7-day period are not eligible for a refund.

  • Product Amount Only: Approved refunds will strictly cover the cost of the products purchased. Original shipping costs are non-refundable.

How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Send an email to support@aim-nutrition.com.

  2. Include your Order Number in the subject line.

  3. Let us know you are requesting a refund under our 7-day guarantee. While a reason is not required, any feedback you provide helps us improve our products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please contact us immediately at support@aim-nutrition.com with your order number and clear photos of the issue.

We handle these situations on a case-by-case basis. Our primary goal is to ensure you receive the product you ordered in perfect condition, so we will typically arrange for a free replacement to be sent to you as quickly as possible.

Refund Processing Time

Once you have submitted your eligible refund request via email, please allow up to 7 business days for the refund to be processed and for the credit to automatically reflect on your original method of payment. If you haven't received your approved refund after this timeframe, please check with your bank or credit card provider before following up with us.